This role supports the delivery of AIA’s purpose, vision and strategy by providing a high quality servicing experience for customers
Job Summary
This role supports the delivery of AIA’s purpose, vision and strategy by providing a high quality servicing experience for customers.
As a senior team member, the role contributes to improving administrative processes, managing reporting requirements, and delivering effective administrative decision making for customers.
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
Matching Summary
This role supports the delivery of AIA’s purpose, vision and strategy by providing a high quality servicing experience for customers.
Skills & Requirements
Must-have
service excellence
customer enquiry management
governance and risk management
core business operations
continuous improvement initiatives
Nice-to-have
collaborative behaviours
customer centric approach
team capability building
Key Requirements
minimum two years' experience in senior customer servicing