Client Svcs Rep Ii, Small Business Deposits, Newark De, 2nd Shift

Bank of America (GHR)

Newark, DE, US
Onsite
Inbound contact center environment
Resolving routine client requests
Accuracy and logic
This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment

Job Summary

  • This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment.
  • Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience.
  • Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Matching Summary

This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment.

Skills & Requirements

Must-have

  • Inbound contact center environment
  • Resolving routine client requests
  • Accuracy and logic
  • Multi-tasking between systems
  • Seamless service delivery
  • Digital solutions engagement

Nice-to-have

  • Passion, integrity, commitment, and drive
  • Understanding life events impact
  • Creative problem-solving
  • Team-player attitude
  • Engaging client communication

Key Requirements

  • 1+ years customer/client service experience
  • Intermediate computer proficiency
  • Excellent attendance and reliability
  • High School Diploma / GED / Secondary School

Work Rights

Not specified

Tailored Resume

Cover Letter