Customer Service Representative Supervisor

Geisert Animal Hospital

Acton, MA, United States
Base: $19-$22ph; bonus/equity: performance-based b...
On-site
Client interaction management
Staff supervision and training
Veterinary practice operations
Geisert Animal Hospital is seeking a personable Client Service Representative Supervisor to oversee a team, ensuring exceptional client interactions and service quality. The ideal candidate will have at least three years of relevant experience in veterinary or human medical settings, strong leadership, and communication skills

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
  • Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
  • We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Matching Summary

Match Score: 85

Geisert Animal Hospital is seeking a personable Client Service Representative Supervisor to oversee a team, ensuring exceptional client interactions and service quality. The ideal candidate will have at least three years of relevant experience in veterinary or human medical settings, strong leadership, and communication skills.

Salary

Base: $19-$22/hour; Bonus/Equity: performance-based bonuses; Benefits: 401(k) with company match, CE allowance, Employee pet discounts

Skills & Requirements

Must-have

  • Client interaction management
  • Staff supervision and training
  • Veterinary practice operations
  • Schedule management
  • Performance issue resolution

Nice-to-have

  • Compassionate and energetic
  • Fostering professional growth
  • Supportive workplace culture
  • Technological update recommendations

Key Requirements

  • 3 years of customer service experience
  • 1 year of veterinary medicine experience
  • 1 year of leadership experience (preferred)
  • High school diploma
  • Excellent verbal and written communication skills
  • Ability to properly prioritize and complete tasks simultaneously

Work Rights

Not specified

Tailored Resume

Cover Letter