Manager, Call Center Operations

Assurant Inc

Buenos Aires, Argentina
Lead and coach supervisors
Ensure service quality and kpis
Manage staffing and performance
Lead and coach supervisors, helping them grow into strong leaders

Job Summary

  • Lead and coach supervisors, helping them grow into strong leaders.
  • Ensure service quality, performance KPIs, and action plans are met.
  • Anticipate operational needs and align resources with business goals.

Matching Summary

Lead and coach supervisors, helping them grow into strong leaders.

Skills & Requirements

Must-have

  • Lead and coach supervisors
  • Ensure service quality and KPIs
  • Manage staffing and performance
  • Drive recruitment and onboarding
  • Strategic business vision
  • Strong business acumen

Nice-to-have

  • Inspire supervisors to grow
  • Collaborative mindset
  • Results orientation
  • Long-term thinking

Key Requirements

  • Minimum 2–3 supervisors with teams
  • Strong background in call center operations
  • Excellent communication and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter