Koordinator M/w/d Für Die Auftragsabwicklung

KONE Oyj

Multiple Locations
On-site
Customer satisfaction
Equipment safety and performance
Service contract requirements
KONE Oyj is seeking a Coordinator for Order Processing responsible for managing customer relationships, service operations, and technician performance. The role emphasizes customer satisfaction, safety, and efficient service delivery while fostering a collaborative and innovative work environment

Job Summary

  • Accountable for customer satisfaction through quality of service and precise communication, equipment safety and performance, and selling service repairs.
  • Responsible for the delivery of service according to contract requirements, time limits, KONE quality standards, and local regulations, while controlling field operations costs.
  • Accountable for the performance, motivation, and competence development of assigned technicians, including managing absences, scheduling, and workload balancing.

Matching Summary

Match Score: 85

KONE Oyj is seeking a Coordinator for Order Processing responsible for managing customer relationships, service operations, and technician performance. The role emphasizes customer satisfaction, safety, and efficient service delivery while fostering a collaborative and innovative work environment.

Skills & Requirements

Must-have

  • Customer satisfaction
  • Equipment safety and performance
  • Service contract requirements
  • Control of field operations costs
  • Technician performance management
  • Technician workload balancing

Nice-to-have

  • Innovative and collaborative working culture
  • Employee engagement
  • Sustainability
  • Ethical business practices
  • Trust and respect among co-workers

Key Requirements

  • Sales lead volume, quality, and processing
  • Resolving customer service and invoicing complaints
  • Managing third-party inspections
  • Validating service contract technical terms
  • Supporting maintenance of foreign equipment
  • Solving technician callout assignment conflicts
  • Reacting to stopped equipment and safety issues
  • Reducing callouts
  • Reviewing callout and service repair invoices
  • Timely completion of planned maintenance
  • Planned maintenance scheduling and routing
  • Performing site audits
  • Investigating accidents and following company policy
  • Controlling and authorizing overtime
  • Defining technician capacity needs
  • Technician hiring and selection process
  • Managing technician tools, vans, phone/PDA, and instruments

Work Rights

Not specified

Tailored Resume

Cover Letter