Cx & Technology Specialist

Lithia & Driveway

Remote, US
Base: $75,000-100,000; bonus/equity: not specified...
Fully remote
5+ years automotive retail experience
Crm process and sales workflow knowledge
Vendor management and cx technology expertise
This role combines technology expertise, vendor management, operational consulting, and performance analysis to drive adoption and maximize technology ROI

Job Summary

  • This role combines technology expertise, vendor management, operational consulting, and performance analysis to drive adoption and maximize technology ROI.
  • The position requires managing and optimizing CX technology platforms including CRM, chat, call tracking, digital retail, video, and AI tools.
  • Candidates will partner with dealership operations, marketing, and internal teams to improve digital customer experiences across all touchpoints.

Matching Summary

This role combines technology expertise, vendor management, operational consulting, and performance analysis to drive adoption and maximize technology ROI.

Salary

Base: $75,000-100,000; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), Stock Purchase Plan

Skills & Requirements

Must-have

  • 5+ years automotive retail experience
  • CRM process and sales workflow knowledge
  • Vendor management and CX technology expertise
  • Digital retail tools proficiency including PRISM
  • Performance reporting and data analysis skills

Nice-to-have

  • Passion for emerging automotive technology
  • Strong cross-functional collaboration abilities
  • Experience with AI and equity mining tools
  • Entrepreneurial leadership mindset
  • Ability to manage multiple priorities in fast pace

Key Requirements

  • Bachelor's degree in Business, Communications or Marketing
  • Minimum 5 years of automotive retail experience
  • Knowledge of specific platforms like FourEyes and Phone AI
  • High school graduate or equivalent required
  • Must be 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter