Lead Analyst, Customer Service Analytics

Angi

Aix-en-Provence, France
Highly competitive salary pyckage; not specified; ...
Hybrid
Customer satisfaction metrics analysis
Sql and python proficiency required
Large dataset structuring and analysis
Angi is seeking a Lead Analyst for its Customer Service Analytics team to enhance customer experience and operational efficiency through data analysis. The ideal candidate will have extensive experience in data analytics, particularly in customer-centric roles, and will be responsible for optimizing processes and generating actionable insights

Job Summary

  • The role focuses on enhancing customer experience and operational productivity through data-driven insights within the Commercial & Analytics - International team.
  • Candidates will analyze key performance indicators such as CSAT, NPS, AHT, and First Contact Resolution to measure and improve service levels.
  • Angi offers a highly competitive salary package, hybrid work environment, and opportunities for professional growth in a diverse team.

Matching Summary

Match Score: 85

Angi is seeking a Lead Analyst for its Customer Service Analytics team to enhance customer experience and operational efficiency through data analysis. The ideal candidate will have extensive experience in data analytics, particularly in customer-centric roles, and will be responsible for optimizing processes and generating actionable insights.

Salary

Highly competitive salary package; Not specified; Hybrid allowance/benefit; Referral bonus

Skills & Requirements

Must-have

  • Customer satisfaction metrics analysis
  • SQL and Python proficiency required
  • Large dataset structuring and analysis
  • Operational workflow optimization
  • Stakeholder management skills

Nice-to-have

  • Salesforce platform experience
  • People management experience
  • AI tool integration expertise
  • Customer-centric industry background
  • Data visualization tool mastery

Key Requirements

  • Bachelor's or Master's degree in Data Analytics or related field
  • 8+ years of experience in data analytics
  • Proficiency in Looker, SQL, or Python
  • Experience with customer service platforms

Work Rights

Not specified

Tailored Resume

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