Order Management Specialist

Rapid7

Melbourne, , Australia
Sales order processing
Erp, crm and ticketing software
Cross-functional collaboration
You will support Rapid7’s global Go-To-Customer teams by processing sales orders and helping to troubleshoot issues that come up during the bookings process, ensuring timely order fulfilment with minimal friction

Job Summary

  • You will support Rapid7’s global Go-To-Customer teams by processing sales orders and helping to troubleshoot issues that come up during the bookings process, ensuring timely order fulfilment with minimal friction.
  • The Order Management Team works closely with sales, legal, IT, accounting, and other departments to ensure transactional contracts are complete, accurate, and compliant with revenue recognition standards.
  • Rapid7 fosters a dynamic and collaborative workplace culture focused on innovation, operational efficiency, and protecting customers against cybersecurity threats.

Matching Summary

You will support Rapid7’s global Go-To-Customer teams by processing sales orders and helping to troubleshoot issues that come up during the bookings process, ensuring timely order fulfilment with minimal friction.

Skills & Requirements

Must-have

  • Sales order processing
  • ERP, CRM and ticketing software
  • Cross-functional collaboration
  • Attention to detail
  • Revenue recognition standards
  • Customer issue troubleshooting

Nice-to-have

  • Fast-paced environment adaptability
  • Collaborative problem-solving
  • Operational efficiency improvement
  • Technical software subscription fulfilment
  • Effective communication via email and Slack

Key Requirements

  • Experience in sales, operations, customer service or finance
  • Knowledge of ERP, CRM and ticketing software
  • Ability to manage multiple priorities
  • Not specified work authorization requirements

Work Rights

Not specified

Tailored Resume

Cover Letter