Manager, Customer Strategy Transformation

PwC

Unknown
Base: $112,400 - $162,400; bonus/equity: variable ...
Customer journey mapping and service design
Voice of customer and customer insights
Omnichannel customer experience strategy
At PwC, experience consulting professionals specialize in enhancing customer and employee experiences by analyzing client needs and implementing impactful strategies

Job Summary

  • At PwC, experience consulting professionals specialize in enhancing customer and employee experiences by analyzing client needs and implementing impactful strategies.
  • As a Manager in PwC’s Customer Transformation practice, you will lead teams to help organizations design and deliver customer-centric strategies and operating models that drive growth and loyalty.
  • PwC offers a competitive compensation package, inclusive benefits, and flexibility programs to support employee wellbeing and career development.

Matching Summary

At PwC, experience consulting professionals specialize in enhancing customer and employee experiences by analyzing client needs and implementing impactful strategies.

Salary

Base: $112,400 - $162,400; Bonus/Equity: Variable incentive pay programs; Benefits: Inclusive benefits and flexibility programs

Skills & Requirements

Must-have

  • Customer journey mapping and service design
  • Voice of Customer and customer insights
  • Omnichannel customer experience strategy
  • Contact center transformation
  • Operating model design
  • Customer experience measurement frameworks

Nice-to-have

  • Human-centred design principles
  • Digital customer platforms
  • Coaching and developing teams
  • Data analysis and interpretation
  • Embracing change and adaptability
  • Collaboration with senior client leaders
  • Inclusive and diverse work environment

Key Requirements

  • Manager level experience
  • Experience in customer transformation programs
  • Proven leadership in consulting teams
  • Experience working with senior client stakeholders
  • Knowledge of NPS, CSAT and other CX metrics
  • No work visa sponsorship available

Work Rights

Not specified

Tailored Resume

Cover Letter