The Product Expert team is seeking to hire a technical, experienced support expert to accelerate the user experience and support model of a fast-growing business
Job Summary
The Product Expert team is seeking to hire a technical, experienced support expert to accelerate the user experience and support model of a fast-growing business.
Key Responsibilities include engaging with Aladdin users on product-specific workflows, driving support initiatives by engaging regularly with development teams, and owning complex user inquiries demonstrating technical knowledge to determine root cause.
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all.
Matching Summary
The Product Expert team is seeking to hire a technical, experienced support expert to accelerate the user experience and support model of a fast-growing business.
Skills & Requirements
Must-have
Technical product support
Data technologies, databases, data warehousing
Client or vendor facing support role
Product development partnership
Root cause analysis
Client inquiry trend analysis
Nice-to-have
Automation tools creation
Global team experience
Tailor approach to cultural norms
Curiosity and willingness to understand
Positive demeanor and drive
Key Requirements
3+ years in a client or vendor facing support role
In-depth technical understanding of data technologies
Strong presentation skills
Outstanding communication and interpersonal skills