Support Enablement Specialist

HARVEY

San Francisco, United States
Base: $87,000 - $130,400 usd; bonus/equity: not sp...
Remote
2+ years support enablement experience
Technical saas product environment
Instructional design fundamentals
Harvey is transforming legal and professional services by combining frontier agentic AI with deep domain expertise

Job Summary

  • Harvey is transforming legal and professional services by combining frontier agentic AI with deep domain expertise.
  • The role focuses on building and maintaining enablement content across the full learning lifecycle from onboarding to ongoing training.
  • Candidates must translate rapid product releases into clear, digestible learning content quickly and in the right format.

Matching Summary

Harvey is transforming legal and professional services by combining frontier agentic AI with deep domain expertise.

Salary

Base: $87,000 - $130,400 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 2+ years support enablement experience
  • Technical SaaS product environment
  • Instructional design fundamentals
  • Content creation for learning materials
  • Fast release cycle adaptation

Nice-to-have

  • LMS platform familiarity
  • Video creation tools experience
  • AI-assisted content development
  • Collaborative team nature
  • Proactive issue flagging

Key Requirements

  • 2+ years of experience in support enablement
  • Experience within a technical SaaS product environment
  • Strong instructional design fundamentals

Work Rights

Not specified

Tailored Resume

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