The Customer Experience Liaison is responsible for enhancing the guest experience throughout the enterprise while ensuring service standards are maintained at an elevated best-in-class level
Job Summary
The Customer Experience Liaison is responsible for enhancing the guest experience throughout the enterprise while ensuring service standards are maintained at an elevated best-in-class level.
The incumbent will actively identify guest service opportunities, resolve feedback analytically, and aim for one-touch resolution to recover the guest experience.
This role requires building sustainable relationships with managers and internal departments to coordinate projects and reinforce enterprise best-in-class standards.
Matching Summary
The Customer Experience Liaison is responsible for enhancing the guest experience throughout the enterprise while ensuring service standards are maintained at an elevated best-in-class level.
Skills & Requirements
Must-have
Strong attention to detail
Fast-paced high-volume environment
Microsoft Suite proficiency
Social media platform knowledge
Excellent communication skills
Nice-to-have
Ownership mindset
Adaptability to change
Polished professional presentation
Analytical problem-solving attitude
Experience with gaming floor operations
Key Requirements
Associate's degree required
Bachelor's degree preferred
Minimum 2 years hospitality or casino experience
Gaming license may be required by Tribal Gaming Commission