客户交互体验岗

AIA

**
10+ years work experience
5+ years customer experience
Qualitative and quantitative methods
** AIA is seeking a Customer Interaction Experience Specialist to enhance customer satisfaction through effective management of customer experience projects. The ideal candidate should have over ten years of experience in customer experience or interaction design, particularly in financial or internet sectors. **

Job Summary

  • The role focuses on managing the full lifecycle of customer experience diagnosis to solution implementation.
  • Candidates must establish and monitor operational metrics to create a closed-loop mechanism for experience improvement.
  • The position requires driving continuous improvement in operations, service, and experience through data-driven insights.

Matching Summary

Match Score: 75

** AIA is seeking a Customer Interaction Experience Specialist to enhance customer satisfaction through effective management of customer experience projects. The ideal candidate should have over ten years of experience in customer experience or interaction design, particularly in financial or internet sectors. **

Skills & Requirements

Must-have

  • 10+ years work experience
  • 5+ years customer experience
  • Qualitative and quantitative methods
  • Project management skills
  • Stakeholder communication

Nice-to-have

  • Insurance or finance background
  • Building CX systems from scratch
  • Innovative thinking mindset
  • Data analysis proficiency
  • Usability testing expertise

Key Requirements

  • Bachelor's degree or higher
  • 10 years total work experience
  • 5 years in financial or internet sectors
  • Experience building CX management systems

Work Rights

Not specified

Tailored Resume

Cover Letter