The Director of Retail Operations and Consumer Excellence strengthens market position by leading operational strategy across all Pacific (Aus & NZ) retail concepts, while designing and implementing efficiencies that drive sales growth and improve profit margins
Job Summary
The Director of Retail Operations and Consumer Excellence strengthens market position by leading operational strategy across all Pacific (Aus & NZ) retail concepts, while designing and implementing efficiencies that drive sales growth and improve profit margins.
This leader builds a trusting, empowering team environment that motivates high performance by assessing business results and the retail environment to make clear, strategic and tactical decisions that drive outcomes.
Key responsibilities include full ownership of retail channel P&L, partnering with various teams to advocate for retail store needs, and managing store level execution through District Managers and Store Managers.
Matching Summary
The Director of Retail Operations and Consumer Excellence strengthens market position by leading operational strategy across all Pacific (Aus & NZ) retail concepts, while designing and implementing efficiencies that drive sales growth and improve profit margins.
Skills & Requirements
Must-have
Retail channel P&L ownership
Develop and execute key initiatives
Manage store level execution
Lead retail staff onboarding and training
Oversee digital strategy implementation
Align with Buying and Marketing teams
Nice-to-have
People-first, hands-on approach
Empowering team environment
Trusting relationships with partners
Acceptance, education on DEI topics
Key Requirements
10+ years related experience
Minimum of 5 years people leadership experience
Tertiary degree relating to business leadership and operations