Product Operations plays a vital role in the Next Gen Investigation Ecosystem, documenting, monitoring, and controlling critical processes to ensure platforms thrive
Job Summary
Product Operations plays a vital role in the Next Gen Investigation Ecosystem, documenting, monitoring, and controlling critical processes to ensure platforms thrive.
The role requires blending process execution, change management, and stakeholder partnership to ensure investigative tools operate at peak efficiency within complex regulatory landscapes.
Responsibilities include driving process improvements, supporting control frameworks, managing access, maintaining policies, acting as the primary intake for user issues, and supporting go-to-market and quality assurance efforts.
Matching Summary
Product Operations plays a vital role in the Next Gen Investigation Ecosystem, documenting, monitoring, and controlling critical processes to ensure platforms thrive.
Salary
McLean, VA: $108,900 - $124,300; Richmond, VA: $98,900 - $112,900; Bonus/Equity: performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits
Skills & Requirements
Must-have
process governance and coordination
access management processes
policy maintenance support
product operations and execution
user issue intake management
go-to-market support
risk liaison support
Nice-to-have
balancing multiple priorities
driving toward execution
technologically adept and adaptable
influential partner communication
master of synthesis
navigating complex regulatory landscapes
obsessive focus on customer
Key Requirements
Bachelor’s Degree or military experience
3+ years Financial Services experience
3+ years Process Management experience
3+ years cross-functional projects experience
2+ years Risk Management experience
2+ years Project Management experience
4+ years Financial Services and Process Management experience (preferred)
3+ years Root Cause Analysis or Process Improvement (preferred)
1+ years Agile environment experience (preferred)
Professional certification in Agile, Lean, Six Sigma, or PMP (preferred)
Business Process Management (BPM) certification (preferred)