As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will support customers with enquiries, account maintenance, credit product applications, and provide financial health checks to identify customer needs.
CommBank is committed to supporting Aboriginal and Torres Strait Islander Peoples and offers professional and personal support through its Indigenous Employee Network.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Experience in busy retail environment
Knowledge of credit product applications
Risk-adverse culture adherence
Nice-to-have
Genuine interest in financial wellbeing
Ability to provide holistic customer solutions
Problem solving skills
Integrity in customer interactions
Interest in career growth with CommBank
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality
Availability for predetermined part-time roster
Ability to complete online assessment and/or digital interview