Senior Manager, Customer Operations

Integer

Base salary + cash-based incentive program; compre...
10+ years medical device experience
Bachelor's degree in business
Lead customer operations team
The Senior Manager provides leadership to the Customer Operations function, setting strategic direction to deliver exceptional service and operational excellence

Job Summary

  • The Senior Manager provides leadership to the Customer Operations function, setting strategic direction to deliver exceptional service and operational excellence.
  • This role acts as the site-based customer champion, developing unconstrained unit forecasts for the S&OP process while supporting factory direct and enterprise customers.
  • The position requires adherence to FDA regulations, ISO certification requirements, and a commitment to Integer's core values of customer focus and integrity.

Matching Summary

The Senior Manager provides leadership to the Customer Operations function, setting strategic direction to deliver exceptional service and operational excellence.

Salary

Base salary and cash-based incentive program; Comprehensive benefits including medical, dental, vision, life insurance, and 401(k) matching; 80 hours holidays plus annual paid time off

Skills & Requirements

Must-have

  • 10+ years medical device experience
  • Bachelor's degree in business
  • Lead customer operations team
  • Manage order entry and quoting
  • Drive S&OP forecasting process

Nice-to-have

  • Experience with Oracle or SAP
  • Ability to read design drawings
  • Strong cross-functional collaboration
  • ISO certification audit experience
  • Resilient and adaptable mindset

Key Requirements

  • Minimum 10 years in medical device field
  • Bachelor's degree preferred
  • Knowledge of FDA regulations
  • Experience with QMS systems

Work Rights

Not specified

Tailored Resume

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