Policy Support Officer I

QBE North America

Not specified (assumed to be in-office or hybrid based on customer service nature of the role)
Strong spoken and written english skills
Ability to multi-task in fast-paced environment
Adherence to regulatory compliance standards
QBE North America is seeking a full-time Policy Support Officer I to provide customer service and support for insurance-related inquiries while ensuring regulatory compliance. The role requires strong communication skills and attention to detail, with a focus on maintaining positive relationships with stakeholders. Experience in a call center environment, particularly within the insurance or banking sectors, is preferred

Job Summary

  • The role involves providing customer service via phone calls and answering questions regarding product, process, and policy.
  • Employees must ensure 100% regulatory compliance with laws set by government bodies such as SIRA and RMS.
  • The position requires maintaining a professional demeanor while managing premium objections and providing new quotes without negatively impacting the brand.

Matching Summary

Match Score: 75

QBE North America is seeking a full-time Policy Support Officer I to provide customer service and support for insurance-related inquiries while ensuring regulatory compliance. The role requires strong communication skills and attention to detail, with a focus on maintaining positive relationships with stakeholders. Experience in a call center environment, particularly within the insurance or banking sectors, is preferred.

Skills & Requirements

Must-have

  • Strong spoken and written English skills
  • Ability to multi-task in fast-paced environment
  • Adherence to regulatory compliance standards
  • Proficiency in MS tools for administration
  • Problem-solving and analytical research skills

Nice-to-have

  • Call center experience in insurance or banking
  • Billing experience with increasing responsibility
  • Basic knowledge of insurance products
  • Keen attention to detail
  • Adaptable to change and positive demeanor

Key Requirements

  • Bachelor's Degree or equivalent combination of education and work experience
  • 0-1 year relevant experience
  • US Only location requirement

Work Rights

Not specified

Tailored Resume

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