Slack Proactive Monitoring Engineer

Salesforce

San Francisco, CA, US
Base: $75,000 - $113,500 annually; bonus/equity: n...
2+ years technical support or sre experience
Proficiency with grafana splunk datadog pagerduty
Strong understanding of cloud saas architecture apis
This role operates at the intersection of platform engineering, site reliability, and strategic customer success to safeguard Slack's largest global enterprise deployments

Job Summary

  • This role operates at the intersection of platform engineering, site reliability, and strategic customer success to safeguard Slack's largest global enterprise deployments.
  • You will proactively detect anomalies and orchestrate rapid mitigation steps, frequently initiating preemptive customer outreach before internal users experience slowdowns.
  • Salesforce offers a comprehensive benefits package including time off programs, medical, dental, vision, mental health support, paid parental leave, and an employee stock purchasing program.

Matching Summary

This role operates at the intersection of platform engineering, site reliability, and strategic customer success to safeguard Slack's largest global enterprise deployments.

Salary

Base: $75,000 - $113,500 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • 2+ years technical support or SRE experience
  • Proficiency with Grafana Splunk Datadog PagerDuty
  • Strong understanding of cloud SaaS architecture APIs

Nice-to-have

  • Experience with Slack API and Bolt framework
  • Familiarity with Salesforce Service Cloud case management
  • Scripting skills in Python JavaScript Bash
  • ITIL or SRE certification

Key Requirements

  • 2+ years experience in technical support or site reliability engineering
  • Hands-on experience with observability tools like Splunk or Datadog
  • Ability to leverage modern AI tools for workflow optimization

Work Rights

Not specified

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