Field Service Technician (field Based) Cleveland, Oh

BD

Cleveland, OH, US
Base: $21.60 - $33.60 usd hourly; bonus/equity: no...
Fully remote
3-5 years field service experience
Windows os proficiency (2000 to 11)
Basic computer networking knowledge
BD Parata is seeking a Field Support Engineer to provide world-class technical support for pharmacy automation products across the Cleveland region

Job Summary

  • BD Parata is seeking a Field Support Engineer to provide world-class technical support for pharmacy automation products across the Cleveland region.
  • The role requires maintaining equipment uptime, instructing customers on proper operation, and resolving complex technical issues within SLA requirements.
  • Candidates must possess strong mechanical proficiency, extensive networking knowledge, and the ability to travel up to four hours daily for client visits.

Matching Summary

BD Parata is seeking a Field Support Engineer to provide world-class technical support for pharmacy automation products across the Cleveland region.

Salary

Base: $21.60 - $33.60 USD Hourly; Bonus/Equity: Not specified; Benefits: Competitive package including rewards and recognition programs

Skills & Requirements

Must-have

  • 3-5 years field service experience
  • Windows OS proficiency (2000 to 11)
  • Basic computer networking knowledge
  • XML file editing and configuration
  • PC ghosting and re-imaging skills
  • Mechanical disassembly and reassembly

Nice-to-have

  • Associates degree in STEM or technical field
  • Collaborative problem-solving culture
  • Continuous learning and growth mindset
  • Innovation in healthcare technology
  • Customer-centric service approach

Key Requirements

  • High School Diploma with 3-5 years experience
  • Proficiency in Windows operating systems
  • Knowledge of router and switch setup
  • Ability to lift up to 100 pounds occasionally
  • Willingness to work weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter