The role requires providing 24x7 production support to investigate issues, determine severity, and provide workarounds to ensure business continuity
Job Summary
The role requires providing 24x7 production support to investigate issues, determine severity, and provide workarounds to ensure business continuity.
Candidates must manage incident tickets, prioritize defects for release planning, and meet strict incident closure KPIs while collaborating with L3 teams.
The position involves supporting EOD batch runs, participating in annual Disaster Recovery exercises, and maintaining system documentation and knowledge bases.
Matching Summary
Match Score: 75
The role requires providing 24x7 production support to investigate issues, determine severity, and provide workarounds to ensure business continuity.
Skills & Requirements
Must-have
24x7 production support onsite/offsite
Level 2 production support experience
AS400 or Open System platform experience
Incident and problem management lifecycle
EOD batch run support roster
Disaster Recovery exercise participation
Nice-to-have
Development background in banking domain
Experience with Splunk, Geneos, Control-m
Automation and tooling inclination
Knowledge of OS/DB patching procedures
Familiarity with Helix and Aldon tools
Key Requirements
Bachelors' Degree in Computer Science or related field
At least 3 years relevant Level 2 production support experience
Work experience in AS400 and/or Open System platforms