Product Support Representative

AUTODESK CONSTRUCTION CLOUD

Bengaluru, India
Base: based on experience + location; bonus/equity...
Hybrid
5+ years customer service support experience
Excellent written and verbal english skills
Experience with mac and windows operating systems
Autodesk Construction Cloud is seeking a Product Support Representative in Bengaluru, India, to assist clients in maximizing their use of their Flow Capture product. The ideal candidate will have over five years of customer service experience, excellent communication skills, and a passion for the entertainment industry

Job Summary

  • This role specializes in supporting the innovative Flow Capture product within the entertainment industry.
  • The position requires managing support requests and resolving technical issues across various platforms via phone, email, and in-person meetings.
  • Candidates must be available to work Wednesday through Sunday from 6:00 AM IST to 2:30 PM IST.

Matching Summary

Match Score: 85

Autodesk Construction Cloud is seeking a Product Support Representative in Bengaluru, India, to assist clients in maximizing their use of their Flow Capture product. The ideal candidate will have over five years of customer service experience, excellent communication skills, and a passion for the entertainment industry.

Salary

Base: Based on experience and location; Bonus/Equity: Annual cash bonuses and stock grants possible; Benefits: Comprehensive benefits package included

Skills & Requirements

Must-have

  • 5+ years customer service support experience
  • Excellent written and verbal English skills
  • Experience with Mac and Windows operating systems

Nice-to-have

  • Entertainment industry experience is a plus
  • Experience working with distributed remote teams
  • Experience with Autodesk Flow Capture or PIX

Key Requirements

  • 5+ years in customer service/support
  • Wednesday to Sunday availability required
  • 6:00 AM IST to 2:30 PM IST shift

Work Rights

Not specified

Tailored Resume

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