This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth
Job Summary
This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth.
Assists customers with questions about packages and collaborates with other UPSers to find solutions to facilitate delivery when necessary.
Meets or exceeds “Key Performance Indicator” metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.).
Matching Summary
This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth.
Skills & Requirements
Must-have
customer service skills
listening skills
written and verbal communication
problem solving skills
manage multiple tasks simultaneously
fast-paced environment
Nice-to-have
innovative possibilities
rewarding culture
talented teams
high attention to detail
Key Requirements
customer service or general administrative experience