Digital Customer Success Program Manager

Workday

Atlanta, Georgia, USA
Base: $95,200 - $142,800 usd (atlanta); base: $90,...
Fully remote
5+ years program management experience
Customer success operations expertise
Digital customer engagement strategy
The role involves shaping how Workday scales its customer success programs globally through digital journeys and AI-powered improvements

Job Summary

  • The role involves shaping how Workday scales its customer success programs globally through digital journeys and AI-powered improvements.
  • Candidates will coordinate across technical teams and Customer Success field organizations to ensure a unified 'One Workday' digital roadmap.
  • Workday offers a flexible work approach requiring at least 50% time in-office or in the field per quarter alongside competitive compensation.

Matching Summary

The role involves shaping how Workday scales its customer success programs globally through digital journeys and AI-powered improvements.

Salary

Base: $95,200 - $142,800 USD (Atlanta); Base: $90,500 - $160,700 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer Success operations expertise
  • Digital customer engagement strategy
  • Cross-functional coordination skills
  • Roadmap creation and delivery planning

Nice-to-have

  • Experience with Gainsight or Planhat platforms
  • Enterprise software industry background
  • Design thinking and data analysis skills
  • PMP, Agile, or SAFe certification preferred
  • Visioning session facilitation experience

Key Requirements

  • 5+ years of experience in program management or customer success operations
  • Project Management Certification (PMP, Agile, SAFe) preferred
  • Experience translating business needs into roadmaps and delivery plans

Work Rights

Not specified

Tailored Resume

Cover Letter