Technical Support Analyst

The Cigna Group

Hybrid
.net technologies (c#, asp.net, .net core)
Java/sql skills
Frontend troubleshooting skills
The Technical Support Analyst role will join our Production Support team responsible for supporting a portfolio of applications, portals and services predominantly using .NET technologies (C#, ASP.NET, .NET Core) and Java/SQL

Job Summary

  • The Technical Support Analyst role will join our Production Support team responsible for supporting a portfolio of applications, portals and services predominantly using .NET technologies (C#, ASP.NET, .NET Core) and Java/SQL.
  • This role requires flexibility to work in rotational shift patterns and participate in an on‑call support schedule to ensure 24/7 coverage.
  • The motivation to drive change towards modernisation and automation across the team’s processes and practices.

Matching Summary

The Technical Support Analyst role will join our Production Support team responsible for supporting a portfolio of applications, portals and services predominantly using .NET technologies (C#, ASP.NET, .NET Core) and Java/SQL.

Skills & Requirements

Must-have

  • .NET technologies (C#, ASP.NET, .NET Core)
  • Java/SQL skills
  • Frontend troubleshooting skills
  • Production Support experience
  • Rotational shift and on-call support

Nice-to-have

  • Self-Motivated
  • Problem Solver
  • Autonomous
  • Process Minded
  • Continuous Improvement Driven
  • Insurance or Financial services background

Key Requirements

  • Demonstrable experience supporting .NET Web Applications and backend services
  • Experience with Powershell and Scripting knowledge
  • Experience with API debugging and tools like Postman
  • Experience with Log Analysis & Monitoring
  • Experience handling Authentication issues (OAUTH, JWT, OKTA)

Work Rights

Not specified

Tailored Resume

Cover Letter