Supervisor, Support - Skytab

Shift4

Las Vegas, NV, United States
On-site
Monitor live call volume
Provide guidance and feedback
Report call trends
The individual is responsible for the day-to-day operations of the POS Support department as well as the growth and development of a team of POS Support Representatives

Job Summary

  • The individual is responsible for the day-to-day operations of the POS Support department as well as the growth and development of a team of POS Support Representatives.
  • You will be required to monitor live call volume, assist technicians with calls, provide guidance and feedback to improve technicians’ performance.
  • You will also be responsible for reporting call trends to your direct management to help identify areas of improvement or situations that require immediate attention.

Matching Summary

The individual is responsible for the day-to-day operations of the POS Support department as well as the growth and development of a team of POS Support Representatives.

Skills & Requirements

Must-have

  • Monitor live call volume
  • Provide guidance and feedback
  • Report call trends
  • Manage multiple phone queues
  • Analyze employee-related data

Nice-to-have

  • Adapt to expanding company roles
  • Maintain up-to-date knowledge
  • Operate independently and within a team

Key Requirements

  • 3+ Years Shift4 Experience preferred
  • Management experience preferred
  • Strong understanding of POS product line
  • Strong understanding of Shift4 internal systems

Work Rights

Not specified

Tailored Resume

Cover Letter