Product Support Specialist -ecommerce

Bonneville Bank

Australia
Rotating on-site (7am to 7pm, monday to sunday)
Ecommerce product knowledge
Technical troubleshooting expertise
Payment gateway knowledge
Bonneville Bank is seeking a Product Support Specialist for its eCommerce team in Australia. The role requires a passion for customer care, technical troubleshooting expertise, and offers a rotating work schedule with opportunities for professional growth in a supportive environment

Job Summary

  • As a specialist, you’ll be working within Merchant Solutions, as part of Business Banking (BB).
  • Provide a world-class customer support experience to frontline teams and customers over the phone.
  • We offer a rotating roster between 7am to 7pm Monday to Sunday, a supportive training program, and the flexibility to work from home, or from any of our offices around Australia.

Matching Summary

Match Score: 85

Bonneville Bank is seeking a Product Support Specialist for its eCommerce team in Australia. The role requires a passion for customer care, technical troubleshooting expertise, and offers a rotating work schedule with opportunities for professional growth in a supportive environment.

Skills & Requirements

Must-have

  • eCommerce product knowledge
  • Technical troubleshooting expertise
  • Payment gateway knowledge
  • API technical understanding
  • Risk management activities
  • World-class customer support

Nice-to-have

  • Innovative thinkers
  • Solve complex problems
  • Find best outcomes
  • Passion for finding solutions
  • Advocate of our products

Key Requirements

  • Prior technical troubleshooting expertise
  • Experience with card issuer, financial institution, fintech or enterprise software/SaaS platform
  • Experience with high volume inquiries across multiple channels
  • Ability to pick up new technologies quickly
  • Excellent communication skills
  • Risk Mindset

Work Rights

Not specified

Tailored Resume

Cover Letter