Client Services Representative/gemological Services Representative

Gemological Institute of America (GIA)

Carlsbad, California, US
$19.50 - $24.00 ph for csr; $36 - $40 ph for gsr
Onsite
Manage client interactions
Accurate service provision
Gemological knowledge
Manage face-to-face and telephonic interactions with clients, ensuring accurate service provision and timely return of stones

Job Summary

  • Manage face-to-face and telephonic interactions with clients, ensuring accurate service provision and timely return of stones.
  • The company fosters an environment of autonomy, performance, and passion, with extensive collaboration across departments.
  • Competitive benefits include medical, dental, vision, matching 401-K plans, paid time off, and tuition assistance.

Matching Summary

Manage face-to-face and telephonic interactions with clients, ensuring accurate service provision and timely return of stones.

Salary

$19.50 - $24.00 per hour for CSR; $36 - $40 per hour for GSR

Skills & Requirements

Must-have

  • Manage client interactions
  • Accurate service provision
  • Gemological knowledge
  • Salesforce proficiency
  • MS Office Suite
  • Problem-solving abilities

Nice-to-have

  • Autonomy, performance, passion
  • Cross-functional cooperation
  • Commitment to excellence
  • Client orientation
  • Stress tolerance

Key Requirements

  • High School Diploma and 2+ years of experience
  • Minimum 6 months GIA experience
  • AJP preferred

Work Rights

Not specified

Tailored Resume

Cover Letter