Island Trees Veterinary Hospital is seeking a Client Service Representative Supervisor in Acton, MA, who will lead the customer service team to ensure exceptional client interactions. The ideal candidate should have at least three years of relevant experience in veterinary or human medical settings, strong leadership skills, and a commitment to delivering excellent service
Job Summary
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Matching Summary
Match Score: 85
Island Trees Veterinary Hospital is seeking a Client Service Representative Supervisor in Acton, MA, who will lead the customer service team to ensure exceptional client interactions. The ideal candidate should have at least three years of relevant experience in veterinary or human medical settings, strong leadership skills, and a commitment to delivering excellent service.
Salary
Base: $19-$22/hour; Bonus/Equity: performance-based bonuses; Benefits: 401(k) with company match, CE allowance, Employee pet discounts
Skills & Requirements
Must-have
Client interaction management
Staff scheduling and supervision
Training material updates
Customer service excellence
Veterinary practice operations
Nice-to-have
Positive and supportive workplace
Professional growth opportunities
State-of-the-art facility
Team-oriented environment
Key Requirements
3 years of relevant experience in veterinary settings