Lead Associate - Ref81101r_2025186854 - Collections With French Language - B2 Level Certification - Night Shifts - Immediate Joiner - Pune Magarpatta

WNS Global Services (Australia) Pty Ltd

Pune, India
On-site
French and english fluency
Collections experience
Contact center operations
WNS Global Services is seeking a Lead Associate for Collections, requiring French language proficiency and experience in a customer service or contact center environment. The role involves managing accounts receivable and ensuring timely collections from French-speaking customers, with a focus on compliance and exceptional customer service

Job Summary

  • Contact French-speaking customers via phone, email, and other channels to collect outstanding payments.
  • Meet or exceed monthly collection targets and KPIs while ensuring compliance with company policies and regulatory requirements.
  • Provide exceptional customer service while maintaining a firm approach to collections.

Matching Summary

Match Score: 85

WNS Global Services is seeking a Lead Associate for Collections, requiring French language proficiency and experience in a customer service or contact center environment. The role involves managing accounts receivable and ensuring timely collections from French-speaking customers, with a focus on compliance and exceptional customer service.

Skills & Requirements

Must-have

  • French and English fluency
  • Collections experience
  • Contact center operations
  • Night shifts
  • Immediate joiner

Nice-to-have

  • B2B or B2C collections experience
  • International customer interactions
  • Strong negotiation skills

Key Requirements

  • 1–3 years of experience
  • B2 Level French Certification
  • Willingness to work US shifts (night hours)

Work Rights

Not specified

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