Senior Quantitative And Qualitative Researcher- Remote

ICF

Reston, VA, United States
Base: $119,323.00 - $202,850.00; bonus/equity: not...
Fully remote
Quantitative and qualitative research
Human-centered design initiatives
Customer experience research
ICF is seeking a Senior Quantitative and Qualitative Researcher to lead mixed-methods research initiatives for a federal agency focused on customer experience and human-centered design. The ideal candidate will have extensive experience in UX/CX research and related disciplines, with a strong emphasis on ethical research practices and collaboration across multidisciplinary teams

Job Summary

  • Lead research efforts that generate actionable, data-driven insights to inform service design, digital product development, and policy decisions.
  • Design and lead quantitative and qualitative research studies including surveys, interviews, usability tests, and ethnographic methods.
  • Contribute to Voice of the Customer (VoC) programs by analyzing feedback channels, comment streams, and behavioral data.

Matching Summary

Match Score: 85

ICF is seeking a Senior Quantitative and Qualitative Researcher to lead mixed-methods research initiatives for a federal agency focused on customer experience and human-centered design. The ideal candidate will have extensive experience in UX/CX research and related disciplines, with a strong emphasis on ethical research practices and collaboration across multidisciplinary teams.

Salary

Base: $119,323.00 - $202,850.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • quantitative and qualitative research
  • human-centered design initiatives
  • customer experience research
  • service design principles
  • voice of the customer programs

Nice-to-have

  • adapt to evolving priorities
  • collaborate across multiple teams
  • thrive in a fast-paced contractor environment

Key Requirements

  • 7+ years of experience in UX/CX research
  • Bachelor’s degree in relevant field
  • US Citizenship required
  • Must obtain Public Trust clearance
  • Must reside and work in the United States

Work Rights

US Citizenship required

Tailored Resume

Cover Letter