Customer Success Manager, Financial Services

AlphaSense

Central, Singapore
On-site
2+ years financial services experience
Asset management or hedge funds exposure
Generative ai interest in finance
The role involves partnering with Account Managers to drive commercial outcomes and ensure continuous alignment of account strategies

Job Summary

  • The role involves partnering with Account Managers to drive commercial outcomes and ensure continuous alignment of account strategies.
  • Candidates must leverage data-driven insights to monitor client engagement, identify growth opportunities, and detect early signs of churn risk.
  • The position requires building strong relationships with investment professionals across Asset Management, Investment Banking, Private Equity, and Hedge Funds.

Matching Summary

The role involves partnering with Account Managers to drive commercial outcomes and ensure continuous alignment of account strategies.

Skills & Requirements

Must-have

  • 2+ years Financial Services experience
  • Asset Management or Hedge Funds exposure
  • Generative AI interest in finance
  • Consultative client engagement skills
  • Cross-functional product feedback

Nice-to-have

  • Executive presence and presentation skills
  • Autonomous problem-solving mindset
  • White glove service delivery
  • Entrepreneurial team culture fit
  • Storytelling abilities

Key Requirements

  • Minimum 2 years work experience in fintech/SaaS or Financial Services
  • High aptitude and willingness to learn
  • Outstanding oral, written, and presentation skills

Work Rights

Not specified

Tailored Resume

Cover Letter