Customer Support Engineer (gpu Cluster)

Together AI

San Francisco, United States
Base: $160,000-230,000k; bonus/equity: startup equ...
On-site
Kubernetes gpu clusters
Ai and ml technologies
High-performance computing
As a Customer Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI

Job Summary

  • As a Customer Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI.
  • Engage directly with customers to tackle and resolve complex technical challenges involving our cutting-edge Kubernetes GPU clusters; ensure swift and effective solutions every time.
  • Transform customer insights into action by identifying patterns in support cases and working with Engineering and Go-To-Market teams to drive Together’s roadmap.

Matching Summary

As a Customer Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions with Together AI.

Salary

Base: $160,000-230,000K; Bonus/Equity: startup equity; Benefits: health insurance, other benefits

Skills & Requirements

Must-have

  • Kubernetes GPU clusters
  • AI and ML technologies
  • High-performance computing
  • Customer-facing technical role
  • Troubleshooting complex issues

Nice-to-have

  • Product expert in GPU Cluster service
  • Collaborate with senior leaders
  • Transform customer insights
  • Proactive approach to issue resolution
  • Sense of ownership and learning

Key Requirements

  • 3+ years customer-facing technical experience
  • 1+ year AI/SaaS support experience
  • Familiarity with Kubernetes, SLURM, Ansible
  • Foundational compute cluster administration
  • Excellent communication skills

Work Rights

Not specified

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