Job Summary

• As National Customer & Crew Manager, you will lead the onboard experience across Great Journeys New Zealand’s scenic services, ensuring every journey delivers a high-quality, memorable experience for our customers.
• You will guide onboard crews and leaders, building a culture focused on safety, service, and continuous improvement, combining people leadership, operational oversight, and commercial thinking.
• At KiwiRail, you will be part of a team that plays a vital role in connecting New Zealand, offering a competitive salary and benefits package, and opportunities to grow your leadership career.

Matching Summary

Skills & Requirements

Key Requirements

• Experience managing people in hospitality or tourism
• Working knowledge of rostering shift workers
• Proven experience leading teams
• Strong focus on safety and wellbeing
• Confidence working with data
• Clear and effective communication skills
• Ability to build positive relationships
• Practical approach to problem-solving
• Comfort working in changing environments

Work Rights