Proactively create and develop customer relationships through telesales, focusing on maintenance contract conversions, renegotiations, and new digital services
Job Summary
Proactively create and develop customer relationships through telesales, focusing on maintenance contract conversions, renegotiations, and new digital services.
Manage inbound and outbound telesales, ensuring successful conversions with existing and new maintenance customers, and handling renegotiations and cancellation risks.
KONE fosters an innovative and collaborative culture valuing individual contributions, employee engagement, and sustainability, offering opportunities for career and personal growth.
Matching Summary
Proactively create and develop customer relationships through telesales, focusing on maintenance contract conversions, renegotiations, and new digital services.
Skills & Requirements
Must-have
Telesales and phone sales
Customer relationship development
Lead qualification and communication
Contract renegotiation and cancellation prevention
Complaint and query handling
CRM monitoring and assignment
Nice-to-have
Innovative and collaborative culture
Employee engagement and participation
Sustainability and ethical business practices
Trust and respect among co-workers
Recognition of good performance
Key Requirements
Experience in telesales
Experience in customer relationship management
Experience in sales planning and execution
Experience in market and competitor information gathering