The role is responsible for ensuring customer satisfaction through high-quality service and precise on-site communication regarding callout ETAs and job completion
Job Summary
The role is responsible for ensuring customer satisfaction through high-quality service and precise on-site communication regarding callout ETAs and job completion.
Employees must maintain excellent relationships with site contacts while strictly adhering to safety protocols and managing the site environment during all operations.
KONE fosters an innovative culture that values individual contributions, ethical business practices, and employee engagement in sustainability efforts.
Matching Summary
The role is responsible for ensuring customer satisfaction through high-quality service and precise on-site communication regarding callout ETAs and job completion.
Skills & Requirements
Must-have
Lift and elevator technology knowledge
Safety compliance and risk identification
Customer relationship management skills
Real-time work reporting accuracy
Scheduled maintenance execution
Nice-to-have
Ambassador attitude towards customers
Sales lead generation capability
Team coaching and training willingness
Continuous improvement mindset
Proactive communication style
Key Requirements
Familiarity with lift and associated technology
Ability to attend proposed training sessions
Compliance with maintenance and safety instructions