Customer Service Manager

jll.co.in

Cheshire, GBR
**
Manage customer service environment
Understand and apply project legal documents
Monitor operational service levels
** JLL is seeking a Customer Service Manager to oversee service provision for a government client with multiple educational premises in Cheshire, GBR. The role involves leading a small team, ensuring excellent customer service, and managing contract-specific processes, including performance reporting and compliance. **

Job Summary

  • Provide and manage the provision of services to a single government client with multiple education premises.
  • Establish best practice through the entire support process, ensuring issues are efficiently and effectively understood and resolved.
  • Manage the small Customer Service team and evaluate performance, ensuring all activities are carried out within the timescales according to the contract.

Matching Summary

Match Score: 75

** JLL is seeking a Customer Service Manager to oversee service provision for a government client with multiple educational premises in Cheshire, GBR. The role involves leading a small team, ensuring excellent customer service, and managing contract-specific processes, including performance reporting and compliance. **

Skills & Requirements

Must-have

  • Manage customer service environment
  • Understand and apply project legal documents
  • Monitor operational service levels
  • Produce performance reports
  • Manage customer service team performance
  • Handle telephone and email queries

Nice-to-have

  • Awareness of Health & Safety practices
  • Competence in IT disciplines
  • Flexible approach to work
  • Work to tight deadlines

Key Requirements

  • Understand contract conditions
  • Customer focus
  • Competence in Microsoft Word and Excel
  • Competent working knowledge of HVAC building systems and fabric elements
  • Knowledge of Facilities Management software

Work Rights

Not specified

Tailored Resume

Cover Letter