The Reservations Agent is responsible for ensuring maximum guest satisfaction by reviewing and responding promptly to emails, reservation phone calls and internal guest and staff calls
Job Summary
The Reservations Agent is responsible for ensuring maximum guest satisfaction by reviewing and responding promptly to emails, reservation phone calls and internal guest and staff calls.
Four Seasons is powered by our people and believes in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Compensation includes highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level, shuttle service, and complimentary dry cleaning for employee uniforms.
Matching Summary
The Reservations Agent is responsible for ensuring maximum guest satisfaction by reviewing and responding promptly to emails, reservation phone calls and internal guest and staff calls.
Skills & Requirements
Must-have
Guest satisfaction
Respond to emails and calls
Create and update reservations
Luxury service standards
Opera and Golden System
Nice-to-have
Guest centricity
Understanding guest preferences
Team player
Positive attitude
Key Requirements
Fluency in Spanish and English required
Minimum two (2) years in reservations or guest relations