System & Process Lead

Manulife Financial Inc

Hybrid
Daily claims assessment
Process review and improvement
Claims processing systems
Manulife Financial Inc is seeking a System & Process Lead to oversee daily claims assessment and drive process improvement within their MR claims operation. The ideal candidate will have experience in claims workflows and a strong analytical skill set, with the ability to balance operational duties and improvement initiatives

Job Summary

  • Perform daily assessment of healthcare reimbursement (MR) claims, ensuring accuracy, policy compliance, and correct benefit application.
  • Review end-to-end claims handling processes including intake, assessment, approval, and closure.
  • Act as a key contact point between Claims Operations, IT, Project teams, and vendors for process-related topics.

Matching Summary

Match Score: 85

Manulife Financial Inc is seeking a System & Process Lead to oversee daily claims assessment and drive process improvement within their MR claims operation. The ideal candidate will have experience in claims workflows and a strong analytical skill set, with the ability to balance operational duties and improvement initiatives.

Skills & Requirements

Must-have

  • Daily claims assessment
  • Process review and improvement
  • Claims processing systems
  • MS Excel and MS Office proficiency
  • Medical terminology understanding

Nice-to-have

  • Senior assessor experience
  • System transformation exposure
  • Cross-functional collaboration
  • Balancing operations and improvement

Key Requirements

  • Proven experience in daily claims assessment
  • Solid understanding of MR claims workflows
  • Experience in process review or SOP development
  • Strong analytical and problem-solving skills
  • Hands-on claims processing systems experience

Work Rights

Not specified

Tailored Resume

Cover Letter