Senior Director, Customer Support – Enterprise Accounts, Client Experience & Escalations

ABC Fitness

Base: $145,000 -- $165,000 cad annually; bonus/equ...
Fully remote
Leadership experience in customer support
Expertise in analytics and crm systems
Strong collaboration with product and engineering teams
Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic

Job Summary

  • Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic.
  • The Senior Director will lead the design and delivery of an enterprise support model, ensuring exceptional service for our largest clients.
  • We offer an open PTO policy, parental leave, and comprehensive medical coverage.

Matching Summary

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic.

Salary

Base: $145,000 -- $165,000 CAD annually; Bonus/Equity: Not specified; Benefits: Medical/Dental/Vision coverage, EAP

Skills & Requirements

Must-have

  • Leadership experience in Customer Support
  • Expertise in analytics and CRM systems
  • Strong collaboration with Product and Engineering teams

Nice-to-have

  • Growth mindset and continuous learning
  • Inclusive team culture
  • Proactive engagement strategies

Key Requirements

  • Extensive leadership experience
  • Proven record in managing complex client escalations
  • Bachelor’s degree preferred

Work Rights

Not specified

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