Sr. Technical Program Manager , Amazon Customer Service
Amazon
Seattle, WA, US
148,700.00 - 201,200.00 usd annually py
On-site
Strong technical program management background
Leading medium to large projects
Influencing multiple engineering teams
The role involves owning the scoping, planning, and execution for challenging and high impact projects within the Customer Experience Product department
Job Summary
The role involves owning the scoping, planning, and execution for challenging and high impact projects within the Customer Experience Product department.
You will partner with and influence the direction of multiple engineering teams within and outside of CS to deliver complex cross-functional projects.
The mission is to create earth's best customer service solutions by empowering customers to utilize automation to resolve issues quickly and efficiently.
Matching Summary
The role involves owning the scoping, planning, and execution for challenging and high impact projects within the Customer Experience Product department.
Salary
148,700.00 - 201,200.00 USD annually
Skills & Requirements
Must-have
Strong technical program management background
Leading medium to large projects
Influencing multiple engineering teams
Balancing business needs versus technical constraints
Nice-to-have
Hands-on project management capabilities
Excellent leadership skills
Experience with generative AI products
Key Requirements
Demonstrated experience leading medium to large projects
Strong technical expertise in designing robust scalable solutions