Field Support Engineer

Airbus Secure Land Communications SAU S.A.

Madrid, Spain
Pmr/tetra and 3gpp systems
Ip networks and virtual machine environments
24-hour technical assistance
Provide technical support for secure PMR/TETRA and 3GPP communication systems in critical services, covering analysis, implementation, and maintenance phases

Job Summary

  • Provide technical support for secure PMR/TETRA and 3GPP communication systems in critical services, covering analysis, implementation, and maintenance phases.
  • Manage and resolve incidents to meet SLAs and maximize customer satisfaction, escalating to higher support levels when necessary.
  • Ensure continuous learning and stay updated on system updates and modifications, preparing necessary technical documentation and training materials.

Matching Summary

Provide technical support for secure PMR/TETRA and 3GPP communication systems in critical services, covering analysis, implementation, and maintenance phases.

Skills & Requirements

Must-have

  • PMR/TETRA and 3GPP systems
  • IP networks and virtual machine environments
  • 24-hour technical assistance
  • Customer satisfaction and SLA compliance
  • Technical documentation and training

Nice-to-have

  • Proactivity and teamwork
  • Customer orientation
  • Availability for 24x7 environments

Key Requirements

  • 2+ years of similar experience
  • Telecommunications or IT Engineering degree
  • English language proficiency
  • Scripting and macro programming knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter