Is Process Manager

ABB UK

Hybrid
7+ years it service management experience
2+ years managing knowledge management initiatives
Advanced expertise in itil frameworks
ABB UK is seeking a Process Manager to enhance their Information Systems services through effective knowledge management and process improvement. The ideal candidate should have extensive IT service management experience and a passion for consumer experience, with a focus on collaboration and stakeholder engagement

Job Summary

  • This role is responsible for defining, managing, and monitoring processes to meet requirements for Information Systems services globally.
  • You will build and maintain a high-quality knowledge base to support self-help initiatives and reduce service desk dependency.
  • The position offers global career development opportunities within ABB's strategic IS function and exposure to cutting-edge practices.

Matching Summary

Match Score: 85

ABB UK is seeking a Process Manager to enhance their Information Systems services through effective knowledge management and process improvement. The ideal candidate should have extensive IT service management experience and a passion for consumer experience, with a focus on collaboration and stakeholder engagement.

Skills & Requirements

Must-have

  • 7+ years IT service management experience
  • 2+ years managing knowledge management initiatives
  • Advanced expertise in ITIL frameworks
  • Lean methodologies proficiency
  • Global stakeholder management skills

Nice-to-have

  • Master's degree in Computer Science
  • Fluency in additional languages
  • Passion for Consumer Experience enhancement
  • Experience with external supplier collaboration
  • Proven leadership in diverse teams

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • ITIL certification required
  • Fluent in English
  • 7+ years relevant IT service management experience
  • 2+ years specifically managing knowledge management initiatives

Work Rights

Not specified

Tailored Resume

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