Digital Customer Success Program Manager

Workday

Atlanta, GA, USA
Base: $95,200 - $142,800 usd (atlanta); base: $90,...
Fully remote
5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
Workday is seeking a Digital Customer Success Program Manager to join their fully remote team in Atlanta, GA. The role involves shaping global customer success programs, enhancing digital engagement, and collaborating across multiple teams to support customer retention and satisfaction

Job Summary

  • The role involves shaping how Workday scales its customer success programs globally by owning digital initiatives from tooling to AI-driven productivity.
  • Candidates will facilitate the Digital CS Council to prioritize backlogs and manage global technology rollouts while ensuring alignment with field needs.
  • Workday offers a flexible work approach requiring at least 50% time in-office or in the field per quarter alongside competitive compensation and benefits.

Matching Summary

Match Score: 85

Workday is seeking a Digital Customer Success Program Manager to join their fully remote team in Atlanta, GA. The role involves shaping global customer success programs, enhancing digital engagement, and collaborating across multiple teams to support customer retention and satisfaction.

Salary

Base: $95,200 - $142,800 USD (Atlanta); Base: $90,500 - $160,700 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer success operations expertise
  • Cross-functional coordination skills
  • Digital customer engagement strategy
  • Roadmap and delivery planning

Nice-to-have

  • Gainsight or Planhat platform knowledge
  • AI-powered productivity improvements
  • Design thinking application
  • Enterprise software industry background
  • PMP, Agile, or SAFe certification

Key Requirements

  • 5+ years of experience in program management
  • Experience translating business needs into roadmaps
  • Project management certification preferred (PMP, Agile, SAFe)

Work Rights

Not specified

Tailored Resume

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