Concentrix is seeking a Team Leader for their call center operations in Kuala Lumpur, Malaysia. The role involves supervising call center associates, ensuring performance metrics are met, and providing coaching and support to team members
Job Summary
The Team Leader is responsible for the day-to-day supervision of a group of call center associates to ensure performance metrics are achieved.
This role requires effectively coaching direct reports on their performance weekly and implementing corrective actions up to termination when necessary.
Candidates must be willing to work a flexible schedule and handle escalated customer calls while promoting Concentrix values.
Matching Summary
Match Score: 75
Concentrix is seeking a Team Leader for their call center operations in Kuala Lumpur, Malaysia. The role involves supervising call center associates, ensuring performance metrics are met, and providing coaching and support to team members.
Skills & Requirements
Must-have
Day-to-day supervision of call center associates
Regular performance coaching and feedback
Handling escalated customer calls
Attendance monitoring and policy compliance
Developing action plans for performance improvement