Envista Holdings Corporation is seeking a Customer Care Specialist to join their team. This role involves managing international customer inquiries, processing orders, and contributing to company performance through exceptional service
Job Summary
The role involves accurately entering overseas orders and resolving customer inquiries via phone and email within department standards.
Employees must collaborate with multiple departments including logistics, trade compliance, and supply chain to resolve issues effectively.
The position requires maintaining a customer-centered mindset to deescalate emotions while meeting productivity and quality goals.
Matching Summary
Match Score: 75
Envista Holdings Corporation is seeking a Customer Care Specialist to join their team. This role involves managing international customer inquiries, processing orders, and contributing to company performance through exceptional service.
Skills & Requirements
Must-have
B2+ English proficiency required
High school diploma or equivalent
1-year customer service experience
Microsoft Office proficiency required
CRM and Oracle ERP system usage
Nice-to-have
Experience with international customers
Ability to work with limited supervision
Strong analytical thinking skills
De-escalation of emotional situations
Continuous improvement mindset
Key Requirements
Minimum 1 year relevant customer service work experience