The Customer Engagement Manager role is expected to contribute to the activation and amplification of the MCO franchise/ category/ brand strategy to deliver growth within a local market
Job Summary
The Customer Engagement Manager role is expected to contribute to the activation and amplification of the MCO franchise/ category/ brand strategy to deliver growth within a local market.
This role directly engages with customers, understands their needs and preferences, and implements marketing strategies that enhance customer satisfaction and loyalty.
The role is responsible for achieving sales and profitability targets, and driving team performance and engagement as well as planning and deploying financial and other resources for the business.
Matching Summary
The Customer Engagement Manager role is expected to contribute to the activation and amplification of the MCO franchise/ category/ brand strategy to deliver growth within a local market.
Skills & Requirements
Must-have
Customer engagement strategies
Pharmaceutical industry understanding
Digital engagement tools
Agile methodologies
Cross-functional collaboration
Data-driven decisions
Nice-to-have
Innovation mindset
Customer-centric culture
Out-of-the-box thinking
Adaptability to change
Key Requirements
5-7 years marketing experience in pharmaceutical industry
Proven track record of developing and implementing successful customer engagement strategies
Experience in working on pre-launch activities and launching new products
Experience leading cross-functional teams
Experience ensuring compliance with regulations and ethical standards