Responsible for supporting customers through on-site activities including installation, implementation, maintenance, and repair of company and multi-vendor systems
Job Summary
Responsible for supporting customers through on-site activities including installation, implementation, maintenance, and repair of company and multi-vendor systems.
Ensures customer satisfaction by advising on preventive maintenance and proactively responding to potential equipment or software issues to prevent business interruptions.
Collaborates with internal teams such as Support, Sales, Marketing, and R&D to provide solutions and may deliver technical training and workshops.
Matching Summary
Responsible for supporting customers through on-site activities including installation, implementation, maintenance, and repair of company and multi-vendor systems.
Skills & Requirements
Must-have
LCMS system installation and maintenance
Hardware and software troubleshooting
On-site customer support
Product performance diagnostics
Preventive maintenance advising
Nice-to-have
Experience with Agilent instruments
Collaboration with sales and R&D teams
Technical training delivery
Calibration for large volume customers
Multi-vendor system solutions knowledge
Key Requirements
5-10 years experience in LC, LCMS, SQ, triple quad, QTOF
BE / B.Tech degree
Consent to customer/vendor credentialing requirements