Senior Manager, Its Business Partner For Gbs

FRESENIUS MEDICAL CARE

It strategy development
Business case creation
Escalation management
The IT Business Partner acts as a liaison between Global Business Services and IT Solutions departments, working with stakeholders Globally to develop a technology strategy

Job Summary

  • The IT Business Partner acts as a liaison between Global Business Services and IT Solutions departments, working with stakeholders Globally to develop a technology strategy.
  • Responsibilities include building business cases for new projects/programs, managing escalations, assisting with problem resolution, and ensuring effective communication and transparency.
  • The role requires setting clear expectations with stakeholders, developing and maintaining relevant Support KPIs and metrics, and providing reports on IT tickets.

Matching Summary

The IT Business Partner acts as a liaison between Global Business Services and IT Solutions departments, working with stakeholders Globally to develop a technology strategy.

Skills & Requirements

Must-have

  • IT strategy development
  • business case creation
  • escalation management
  • ITIL and service management processes
  • SAP knowledge
  • English fluency

Nice-to-have

  • pro-active and solution oriented
  • continuous improvement approach
  • works well under pressure
  • agile project management methodologies
  • Polish, German or Spanish language skills

Key Requirements

  • Bachelor’s or Master’s degree
  • 7+ years of experience
  • IT program/project management experience
  • IT Service management experience
  • business partnering experience

Work Rights

Not specified

Tailored Resume

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