Call Center Manager- Ifg

CarePlus Health Plans Inc

Base: $70,000 - $95,500 py; bonus: eligible for co...
Fully remote
Medicare advantage experience required
Cms regulations and hipaa compliance knowledge
Call center leadership in healthcare setting
CarePlus Health Plans Inc. is seeking a Call Center Manager to oversee operations in a Medicare-focused contact center. The role includes managing call center performance, ensuring compliance with CMS regulations, and leading a team to enhance member satisfaction

Job Summary

  • The role involves overseeing daily operations of a Medicare-focused contact center to ensure high-quality service and regulatory compliance.
  • Candidates must lead a team supporting Medicare Advantage, Part D, and related healthcare programs while driving operational excellence.
  • Humana offers competitive benefits including medical, dental, vision, 401(k) retirement savings, and paid time off.

Matching Summary

Match Score: 85

CarePlus Health Plans Inc. is seeking a Call Center Manager to oversee operations in a Medicare-focused contact center. The role includes managing call center performance, ensuring compliance with CMS regulations, and leading a team to enhance member satisfaction.

Salary

Base: $70,000 - $95,500 per year; Bonus: Eligible for commission incentive plan based on performance; Benefits: Medical, dental, vision, 401(k), PTO, parental leave

Skills & Requirements

Must-have

  • Medicare Advantage experience required
  • CMS regulations and HIPAA compliance knowledge
  • Call center leadership in healthcare setting
  • Active Health Insurance License required
  • KPI and SLA performance management

Nice-to-have

  • STAR Ratings and CAHPS improvement experience
  • Lean Six Sigma process improvement background
  • Workforce management system expertise
  • Foster culture of accountability and engagement
  • Experience during Open Enrollment periods

Key Requirements

  • Bachelor's degree or equivalent experience
  • 2+ years call center leadership in healthcare
  • 2+ years Medicare (MA/Part D/CMS) experience
  • Active Health Insurance License
  • Strong knowledge of CMS regulations and HIPAA

Work Rights

Not specified

Tailored Resume

Cover Letter